Infrastructure Analysis & Implementation:   This requires at least 1 month with several weeks “on site” for interviews and analysis of all forms and steps in order fulfillment.  This is a collaborative process requiring a close working relationship with service delivery management to roll out and refine procedures for all aspects of your business.  (A written, step-by-step procedural document for order fulfillment, troubleshooting, regulatory, or for any area of responsibility can also be created if required.)